Player believes that their withdrawal has been delayed

The player from Spain had been attempting to withdraw his winnings for a week but had not received any update on the process. After submitting a complaint, he had been advised by our team to wait at least 14 days after requesting the withdrawal before escalating the issue. The delay had been attributed to possible unfinished KYC verification or a high volume of withdrawal requests.

Player’s withdrawal delayed and account closure ignored.

They sought a refund of deposits made since June 26, 2024, and the immediate blocking of their account. The complaint was rejected because the casino closed the account within three business days, which was considered an acceptable timeframe for account closure. The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. After a prolonged wait of nearly three weeks, the player confirmed that he had received his funds. The Complaints Team marked the issue as resolved, expressing readiness to assist with any future concerns. kingmaker online casino The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us.

• The player from Greece had been waiting for a payment from a casino since March 17th.
• These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others.
• Due to a lack of response from the player, we had to reject the complaint, but the player retained the option to reopen this complaint at any time.
• The issue was resolved after the player submitted the necessary documents, leading to the confirmation of his account’s verification and the subsequent payment of all his funds.

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The player had confirmed his email address and had urged the casino to process the payment. The casino later confirmed that the payment had been processed and apologized for the delay. The player then acknowledged receipt of the payment and withdrew his complaint. We had concluded that the issue was resolved based on the correspondence but had to reject the complaint without official confirmation from the player. The player from Greece had experienced issues with withdrawing his winnings from the casino. His withdrawal request had been pending for an extended period.

However we are not seeing enough information about setting gambling limits. Also if you wish to close your account, you need to contact customer support who will close the account in 24 hours. Players should always have the option to close their account the minute they feel it is necessary. Kingmaker has an impressive collection with over 8,500 titles varying from slots to live tables and from exclusive games to table games. And to top it all, they also have sports betting with great odds and thousands of events.

After the Complaints Team’s interaction and queries about the delay, the player confirmed that he had received his money after 14 days. Consequently, we had considered the complaint as resolved and closed it in our system. The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The player had claimed that his account didn’t require verification and he was waiting for a refund of a rejected deposit of 20 euros. We had tried to reach the player for further clarification but received no response. Due to the lack of communication from the player, we were unable to investigate further, leading to the rejection of the complaint.

After multiple communications with the casino and the complaints team, the player finally received their funds. However, they raised another issue of a pending withdrawal of €70 from a bonus win. The complaints team had advised the player to wait up to 14 days for the withdrawal to be processed and paid out. The player from Greece had been waiting for nearly ten days for his withdrawal. Despite repeated contact with customer service, he had been informed about delays due to a large volume of requests and hadn’t been asked for identification yet. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint.

After depositing and winning €500, she found her account closed the same day, and her subsequent withdrawal was canceled. She believes this is fraud and seeks assistance in retrieving her winnings. Our expert casino review team has carefully analysed Kingmaker Casino in this review and evaluated its positives and negatives using our casino review process.

As a result, the investigation could not proceed, leading to the rejection of the complaint. The player from Germany has requested a withdrawal prior to submitting this complaint. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Kingmaker Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Kingmaker Casino has an average customer support. When reviewing online casinos, we collect information about their customer support and language options.

However, the player hadn’t responded to our messages, and as a result, we had to reject the complaint. The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification.

After an exchange of information and evidence between the player, the casino, and the Complaints Team, the player had received partial payment. The Complaints Team then had decided to keep the complaint open until the full payment was received. Finally, the player had confirmed the receipt of the remaining amount, leading to the successful resolution of the complaint.

The player from Spain has 3 pending withdrawals from Kingmaker Casino dated back to April 2024. Despite repeated complaints and assurances from support, the withdrawals are still not processed. The player from Germany had deposited 3070€ in the Kingmaker Casino while she was registered in the OASIS exclusion database. She complained that the Casino had not prevented her from gambling despite her exclusion status and requested a refund of her deposits.